On September 20, 2016, our annual iLIMS Customer Day took place. After the good experience from last year, we welcomed our guests again in our office premises. This gave everyone the opportunity to personally meet the employees of CSS LIMS from the customer advisor to the developer.
After the welcome by our managing director, Mr. Bernd Koschitzki, there was a brief introduction round of the customers and interested parties. Here, the great breadth and diversity of the represented laboratories became apparent. With the presentation of the respective laboratories and processes, the guests gained insights into other industries and alternative approaches to dealing with the laboratory software iLIMS.
The first presentation in the morning was given by Dr. Armin Marx on the topic of iLIMS in biotechnology laboratories. The focus was on the automation of laboratory processes, which is made possible by assembling samples on racks, fully automated sample processing, and subsequently tracking self-defined process steps via barcode.
There was a great need for discussion during the presentation by Mr. Markus Glaser. He addressed the topic of risk management in the laboratory from the perspective of quality management. As a long-standing auditor of LGA InterCert GmbH and TÜV Süd for laboratories in the scope of EN ISO 17025 and ISO 9001, he was a valuable addition to the Customer Day.
Following the lunch break, our head of development, Jürgen Förster, presented the iLIMS online portal. It allows for the external recording of orders and gives the laboratory manager the opportunity to be extensively informed about outstanding orders, etc., even outside the laboratory. The most frequently mentioned reason for interest in this year's Customer Day from our guests was the topic of test reports and their filing. The official part of the Customer Day ended with the exciting presentation by Dr. Alexander Schneider on the automated distribution of test reports.
During the subsequent discussion, participants noted that the specific presentations from the industries were well received, as they could derive ideas for their own work from them. Since the event was so well attended and extensively used as a discussion platform, we look forward to seeing everyone again next year.
